“Highly Recommended” for a job well done on the renovation of our home is all we have to say about NVS Kitchen and Bath. Saying that it was the best decision we made in hiring NVS is an understatement.
After attending multiple home shows and talking to many remodelers we settled on three out of the dozen we talked to, and invited them to give us an estimate. The first salesperson sat in our kitchen, asked us some questions, looked around then said it would cost about XXXXXX much, we asked how he came up with that number and he said it was based on similar jobs they have done in the past, then he whipped out a contract and wanted around $5000 to start the design process. We said “Hold on” as we were not ready to sign anything since he was the first salesperson to give us a quote.
Next up was Scott Ewing from NVS who sat down, asked us questions, then measured the space and took pictures. He did not produce a contract but said he would get back to us within the week with a rough design and cost. A few days later Scott got in touch and emailed us the preliminary design and a quote for the job. It was pretty close to the first estimate but at least we knew what we were getting in terms of the design, cabinets, fixtures and quality of materials to be used on the renovation.
My wife and I were impressed with Scott and his knowledge on design and remodeling, so much, that after reviewing the design and proposal, we decided to continue the design process with NVS. Over the next 5-6 weeks we drove out to the NVS showroom in Manassas multiple times to meet with Scott and look at what NVS had to offer. The designer, Dawn, was also there and was a huge help in selecting the cabinets, hardware, and fixtures while we tweaked the design.
During the design process Scott said he would come by the house but we preferred going to the showroom. The NVS showroom has at least a dozen kitchen and several bath displays as well as a large variety of cabinets, hardware, and granite on display. Viewing the displays and samples allowed us to tweak our design to get exactly what we wanted.
When we were satisfied with the design, we signed a contract that included:
– a 10’ x 20’ addition with the basement excavated underneath,
– a large custom gourmet Kitchen,
– a renovated Powder room,
– a custom Master Bath renovation,
– a large AZEK deck with a double stairway,
– a 15’ x16’ Screened Porch addition,
– Tyvek house wrap and re-siding of the whole house with Hardi-Plank, and
– Porcelain tile installed in the Kitchen, Eating area, Laundry room, Foyer, and Powder room.
This was not a small renovation. It was scheduled for 5 months and the NVS team made it happen. Everyone from NVS was considerate of my property and made sure that whatever was done met our expectations. Even their partners made sure we were happy with the job they were doing or had completed. John, the Project Manager, was a wealth of knowledge and never said that it could not be done, he was great to work with and always asking if it was to our liking, and if not, would redo whatever it was until we were happy.
One of the things that impressed us about NVS was the fact that the owner of the company took such a hands on approach in dealing with his customers. He came out to the project multiple times to check on the progress and make sure that his crew was doing a great job and when they left for the day, a clean worksite.
Throughout the renovation if we saw something we did not like all we had to do was mention it to the lead carpenter or the project manager and it was fixed or replaced. There were even some gray areas in terms of work and/or material that were not specifically mentioned in the contract that NVS took care of without question or additional cost to us.
At the end of the job we allowed NVS to hold an Open House because we wanted to showcase the excellent work that they did and to thank them for doing such a great job for us. We have been very happy with the whole project and overall the renovation exceeded our expectations. Even our friends and neighbors ooh and ahh about the renovation.
One of our neighbors was so impressed that they also got a quote for remodeling and had NVS remodel three of their bathrooms as soon as they finished at our house. Currently the neighbor is having additional renovations done at their house by NVS since they did such a fantastic job on their three bathroom renovation. And now another neighbor, impressed with our renovation, has been working with NVS for a second story addition and kitchen renovation.
We cannot stress how happy we are with our “new” home and again give NVS a “Highly Recommended.”